Frequently Asked Questions
Q
Do you offer a guarantee for the products?
We offer a 1-year warranty on the PCB board and 5 years on the driver to ensure long-term reliability.
Q
Do I need to solder the lights upon receipt?
No soldering is required. The lights are designed for easy setup with just a few simple operations to complete the installation.
Q
What is the lead time for orders?
For orders under 100 sets, we ship within 10 days after payment. For orders of 100-300 sets, the lead time is 12-15 days.
Q
Do you support customization and OEM/ODM services?
Yes, our engineers can handle the design and manufacturing based on your specific ideas, fully supporting both OEM and ODM requirements.
Q
What payment methods are accepted?
Transactions are usually made via secure trade assurance. You can pay using credit cards, Visa, E-checking, Western Union, or T/T.
Q
How are the goods shipped and how long is the delivery?
We typically ship via DHL, UPS, FedEx, or TNT. Air shipping to your door generally takes around 5-7 working days.
