Frequently Asked Questions
Can your products' label, packaging, and design be customized?
Yes, we offer comprehensive customization services for labeling, packaging, and product design to meet your specific requirements.
What is the minimum order quantity (MOQ)?
Normally the MOQ is 100pcs, but we also accept smaller sample orders for quality evaluation for our clients.
How soon is the lead time for orders?
For sample orders, the lead time is 3-5 days. For bulk orders, it typically ranges between 15-35 days depending on the quantity.
What is the expected lifetime of your lighting systems?
Our lighting systems are designed to work for at least 3 years or 50,000 hours. We recommend regular maintenance for optimal performance.
How do you guarantee the quality of the products?
A professional product quality inspection team ensures a low defective rate. We take full responsibility through our comprehensive after-sales support system.
What are your standard terms of payment?
Generally, our terms are 30% T/T in advance and 70% balance payment before shipment. Payment terms may vary slightly by country.
